- Check in and check out timing is stated on the room name.
- Please note that the hotel practices self-check-in. Please download the ‘ST Signature Chat-In’ mobile App in advance from Apple App Store or Google Play Store for ease of checking in. Thereafter, follow the instructions as prompted. Please note that you can complete your pre-arrival registration 6 days prior to arrival date. However, check in can only be completed while you are present at the hotel.
- Credit card Pre-authorization will be refunded to you 14 workings days after check-out. Please note that the refund for debit card might take longer, depend on the bank.
- It is a must to check in with either IC or passport. A selfie is required for check in to match with the identification uploaded
- To unlock the door, please turn on Bluetooth on the phone and scan the phone over the door lock.
- For security reason, please always keep your cabin access code confidential.
- Early check-in and late checkout are subjected to availability and charges may apply. Please contact Community Hosts via the chat for the arrangement.
- Extra bed is not allowed in all room types
- If you are travelling with young children, itis advisable to book the Lower Cabins.
- Smoking is strictly prohibited on the premises. A SGD 500 fine will be charged to any guest who violates the smoking policy.
- Visitors are not allowed in the room.